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Up to 70% OFF | Winter Sale ❄️

🚚 FREE DELIVERY | Limited Stock

    FAQ

    What payment methods are accepted ?

    We currently accept payments  through most major credit and debit cards (Visa, MasterCard, Maestro, American Express), Apple Pay , PayPal and  G Pay

    How secure is shopping? Is my data protected?

    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

    How does the shipping work?

    Sockcompression partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, China, India, etc. via our partnership with USPS.

    Because we ship directly from our partners in these countries, your item may take 2-8 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

    We offer international shipping options too - no matter where you are, you can buy from us!

    Will I be charged additional customs fees or import taxes?

    Base on the information we were given by our shipping partners, the customs fee & duty can be avoided in the following countries: United States, United Kingdom, Canada, Australia, New Zealand, countries in the European Union, Norway, Japan, Korea, and Singapore. Anywhere else, we have to check with our shipping agent. We try our best to help you minimize custom fees and taxes but sometimes there is that one unlucky package.

    The tracking number for my order stopped updating, what happened?

    If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

    Note: if for some reason your order is never released by customs, we'll send you a replacement!

    How can I track my orders?

    Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.

    Why is tracking link not working yet?

    Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.

    I have received only part of my order in the mail so far. Can you tell me where the other items are?

    We ship directly from different suppliers around the world - so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon! 

    I'm having a technical issue on your site or can't place an order because of an error. Help!

    Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. 

    How do I reach you?

    You may contact us 24/7 at  support@sockscompression.com  and our team of customer service representatives will be ready to assist you.